Fine Personal Accessories for Practical Obsessions

FAQ

  1. How do I place an order?
  2. What are the benefits of registering for an account?
  3. What do I do if I forget my user name or password?
  4. How do I check the status of my order?
  5. Is it safe to give you my credit card info?
  6. What is your Privacy Policy?
  7. What is your Return Policy?
  8. What are the shipping methods and prices?
  9. How can I contact TEC Accessories, Inc.?



HOW DO I PLACE AN ORDER?


To purchase an item, first select an option if available (i.e. color), change the quantity if desired then click on the "Add to Cart" button. To change options for an item in your shopping cart, you will need to view the contents of your cart by clicking on the "My Cart" link at the top right of the page, then delete that item and add it again to your cart, this time with the correct options. If you wish to change the quantity of an item, view the contents of your cart and change the quantity of the item you wish to change, then click "Update Cart". When you are done shopping, view the contents of your cart and click the "check out" button, and that will begin the check out process.

You will need to enter the necessary information for us to process your order (email address, shipping address, shipping method, etc.) and then provide payment info on our secure server. Your purchase will be authorized and you will receive a confirmation email for your order. As soon as your order is shipped, you will receive an email with all of the shipment details.


WHAT ARE THE BENEFITS OF REGISTERING FOR AN ACCOUNT?

TEC Accessories, Inc. has an account registration process after checkout for one reason only: to provide you with many enhanced shopping features. Registering does not take any longer than just placing a one-time purchase, but it will make it easier for future visits. The enhanced shopping features include:

  • Express Checkout: Enjoy a quick checkout process once you enter and activate your billing and shipping settings.
  • Tracking Orders & Shipments: You can check the status of any Internet order by logging into your account through the "Account" link. When you place an order at TEC Accessories, Inc. you will receive an order confirmation e-mail that will include your order number and a subsequent email with your package tracking number once the order has been shipped. We generally ship all orders within 1-2 working days. Once you log into your account, you will be able to view your previous order details. 


WHAT DO I DO IF I FORGET MY USER NAME AND PASSWORD?

From the login page, click the link that says 'forgot your password?', enter the email address you used when registering, and you will be sent an email with a link to reset your password.

HOW DO I CHECK THE STATUS OF MY ORDER?

When you place an order at TEC Accessories, Inc. you will receive an order confirmation e-mail that will include your order number and a subsequent email with your package tracking number once the order has been shipped. We generally ship all orders within 1-2 working days.

If you created an account at the end of your prior checkout process, you can check the status of any Internet order by logging into your account through the "Your Account" link or the "Check Order Status" link. Once you log into your account, you will be able to view your previous order details.

If you DID NOT create an account, you will not be able to check the status of your order from our website. However, since we ship most orders within 1-2 working days you will likely receive tracking info soon after your order is placed.  

 

IS IT SAFE TO PROVIDE YOU WITH MY CREDIT CARD INFO?

ABSOLUTELY. All credit card and personal information on our site is transmitted via a secure server, which means that the information that you provide to TEC Accessories, Inc. when placing an order is encrypted using a high-grade encryption key for U.S. domestic use only (RC4, 128 bit). In addition, your account information is kept in a secure database, and we do not store your credit card number. Credit card fraud on the internet is very rare, but we have taken the steps to provide you with peace of mind when shopping with us.

For more information, please see our security statement.

WHAT IS YOUR PRIVACY POLICY?

TEC Accessories, Inc. is committed to maintaining the privacy of our customers in the electronic environment. TEC Accessories, Inc. does not currently share any personal information of its customers, such as name, address, telephone number or email address with any third parties.

For more information, please see our privacy policy.

WHAT IS YOUR RETURN POLICY?

Products may be returned to the Seller within 30 days of purchase, only after first contacting the Seller and obtaining a Return Authorization Number. Products must be in good condition, suitable for resale. The Buyer must pay any shipping charges as a result of returning Products to the Seller. Any shipping and handling charges paid during the initial purchase of Products will not be refunded. Acceptance of any returns and the payment of any refunds are at the sole discretion of the Seller.

For more information, please see our return policy.


WHAT ARE YOUR SHIPPING METHODS AND PRICES?

The following shipping methods are used:

UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
USPS Priority Mail (2-3 Days)
USPS First Class Mail (2-3 Days)
USPS First Class Intl (Shipping Time Varies)
USPS Global Priority Mail (1-2 Weeks)

Please be aware that not all shipping methods are available for all shipping addresses, and the cost for shipping is based on the shipping location. For example, ground shipping may not be available to Hawaii, and shipping to Europe is more expensive than shipping to Tennessee. Shipping will be calculated during checkout, and available methods will be displayed on the shopping cart page with costs to that locale. 

Also note that the shipping charge may include a handling/processing fee. Shipping fees do not necessarily represent UPS or Fedex published rates and may include handling charges levied by this store.

HOW DO I CONTACT TEC Accessories, Inc.?

Email: inquiries@tecaccessories.com
Phone: (925) 485-4559

TEC Accessories, Inc.
2260 Oakland Avenue
Pleasanton, California 94588

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